FAQs

You can search for a model or material via the Menu on the left on the Majestic Filatures website. If you have the name or reference of the product you can also search for it from the search bar.

Once your order has been placed, you will receive an email with its confirmation.

To guarantee fast delivery, your order is sent directly to our warehouse for preparation of your package. You can no longer cancel or modify your order once it has been indicated in preparation in your order history. However, if you no longer wish to receive your order, you have the option of refusing your package from the delivery person. The package will then be returned to us. You can contact customer service via the form on the “Contact Us” page. or by telephone on +33 (0)9 71 00 33 41 Monday to Thursday from 9 a.m. to 1 p.m. – 2 p.m. to 6 p.m. and until 5 p.m. on Friday.

To use your reduction code, simply enter it when validating your basket, in the box reserved for this purpose "You have a reduction code", above the Total including tax, then validate. You can also copy/paste the discount code to avoid any typos. Once the code is entered and added, the total amount of your basket is automatically recalculated with your discount. Welcome discount codes for subscribing to the newsletter cannot be combined with current discounts such as Sales or Private Sales.

Following your order confirmation, your package will be prepared within the following two working days. Orders are prepared Monday to Friday, excluding public holidays. This period may be extended during sales periods or other exclusive offers. This may also include delivery delays from our transport partners.

Once your order has been shipped, you will receive an email with its tracking number. You can follow the progress of your order at any time, in the “my order history” section of the my account area. In this section, you will find the details of your orders with their status, package tracking number and you will be able to print your invoices.

Returns are possible up to 14 days after receipt of your order. To request a return, simply go to your “Order History” by logging into your personal space on our e-shop. By clicking on your order, you can choose the item(s) to return to us by checking the corresponding box(es). Once your request has been validated, a slip will be available in the 'My returns' section. Our packaging is reusable thanks to its second self-adhesive strip which allows you to close the box. You can therefore put your items to be returned there as well as the return slip that you have printed. As specified in our General Terms and Conditions , return costs are your responsibility and we advise you to send your return package with a tracking postal solution such as colissimo for example.

It is possible to request an exchange when requesting a return. This is a standard exchange for the same item of a different size or color. You can then select "exchange" in the drop-down menu provided for this purpose in the return request form then specify in the comment area what size or possibly color you would like. Once your return package has been received at our warehouse and if the return conditions have been followed, we can proceed with the exchange depending on the availability of the item at that time.

It is possible to make a return to the MAJESTIC FILATURES* store for a standard exchange (same item in a different size or color) or an item of higher value. When requesting your return online, specify the store you wish to go to (you can choose your store on the “Our stores” page). Once your request to return to the store has been accepted by Customer Service, you can go to the MAJESTIC FILATURES store, with your invoice and your return slip. The chosen store will be informed of your arrival and our sales teams will be at your disposal to help you find your item in the right size or color.* MAJESTIC FILATURES stores in France and Luxembourg only

Once your package has been received and validated by our warehouse, we will reimburse you within 14 working days to the credit card used to pay for your order. You will receive an email with its confirmation.

For the moment, it is not possible to get a refund for your e-commerce order in store.

Please consult the “GDPR” section.

We guarantee the confidentiality of your personal data. Please consult the “GDPR” section.

You can contact customer service via the form on the “Contact Us” page or by telephone on +33 (0)9 71 00 33 41 from Monday to Thursday from 9 a.m. to 1 p.m. – 2 p.m. to 6 p.m. and until 5 p.m. on Friday.